Last updated 23rd June 2020
Privacy Policy
At Botany International Foods Pty Ltd (trading as Botany Group), we take privacy seriously and are committed to protecting your privacy as a customer or business partner and an online visitor to our website ( The information we collect about you is used to provide the best possible service to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our full privacy policy below.
Information we collect from you
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia. This information includes but is not limited to your name, company name, contact details (emails, phone numbers) and addresses, collectively 'Personal Data'.
Upon request we will provide you with all your Personal Data for your review, and we will correct, update or delete your Personal Data if you request us to do so. Please find our contact details at the bottom of this policy to request your Personal Data.
How we use your information
Personally Identifiable Information (PII):
We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.
Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.
Non-Personally Identifiable Information:
We also use the information we collect in aggregated and anonymised forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.
Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
Storage and security of your information
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.
To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections. We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you and the Office of the Australian Information Commissioner (OAIC) in compliance with the Notifiable Data Breach (NDB) scheme.
Cookies and pixels
Botany Group ( uses cookies, small data files placed on your computer when browsing, to track aspects of our visitors' behaviour on our site. You can read more detail about this and disabling cookies in our Cookie Policy.
Sharing your information with third parties
We do not and will not sell or deal in Personal Data or any customer information. Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.
Disclosure of your information
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of Botany Group, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstance.
Links to other websites
This website may contain links to other websites. These links are meant for your convenience only and do not constitute sponsorship or endorsement or approval of these websites. Please be aware that this privacy policy applies solely to information collected by this website and we are not responsible for the privacy practices of other websites. We advise you to read the terms and conditions and privacy statements of each and every website before disclosing your personal information.
Change in Privacy Policy
As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.
Problems or questions
If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at and we will respond within 48 hours.
For more information about privacy issues in Australia and protecting your privacy, we recommend visiting the Office of the Australian Information Commissioner's web site;